Is American Floor Mats legit? Short answer: it is a real, registered US company, but its public record is poor, with a D- BBB rating, a 1.6/5 Trustpilot score, and no verifiable warehouse. We get that question a lot. As an industry veteran who has sold rubber flooring, including rubber gym flooring, for over 23 years and online for 19, I'll answer it as honestly as I can, based on the evidence anyone can pull up online: the Better Business Bureau, Trustpilot, Google, and Maryland's public business registry.
All claims below are verified as of July 20, 2026.
The short version:
- BBB rating: D-. They've ignored 37 of 43 customer complaints in the last three years. (source)
- Trustpilot: 1.6 / 5 stars.
- Maryland tax filings: $0 in inventory and equipment, every year for the last decade. A flooring retailer with no flooring.
Here's how American Floor Mats and FlooringInc actually stack up. Every fact below is sourced from a public third-party record.
The "headquarters" of American Floor Mats is a house
This is where it gets weird. American Floor Mats is associated with six different addresses across public records. None of them is a warehouse. Most aren't even commercial space.
Here's where it really gets interesting. Maryland requires every business to file an annual personal-property tax return (basically, a list of what physical assets you own in the state). American Floor Mats has filed $0 in inventory, fixtures, and equipment every single year for at least the last decade. A flooring retailer that ships nationwide has zero physical assets in its own state.
A November 2025 Trustpilot reviewer summed it up better than we could:
"This company has no physical location and… all employees work remotely. Nothing is kept in stock. Every product is manufactured only after an order is placed and then drop-shipped from third-party vendors." – JIJim, Trustpilot, 11/25/2025
FlooringInc operates a real US-based fulfillment warehouse in Tennessee with real inventory in stock, verified every year on Tennessee's business tax rolls. We have direct relationships with the leading rubber-flooring manufacturers. When you order from us, your stuff ships from a real building with real people in it.
American Floor Mats’ BBB and Trustpilot record
Better Business Bureau: D-. Not accredited. The reason BBB gives, in their own words: "failure to respond to 37 complaint(s) filed against business." Customer reviews on BBB average 1.17 / 5 stars.
Trustpilot: 1.6 / 5 across 49 reviews. Ninety-four percent of those reviews are one-star.
The pattern is consistent. Pull a few quotes at random from BBB filings and you get the same story:
"Customer support is nonsense. They basically have a [response] up and hope for the best." – Sarah H., BBB, 12/29/2025
"I bought a standard size and want to return it but they refuse cause they said it was customized?!" – Carmille A., BBB, 10/20/2025
"I requested a refund but they will not refund my money. I ordered on December 3rd and don't have the product or my money." – David R., BBB, 1/14/2026
FlooringInc, for comparison: A+ rated and accredited on the BBB (see our profile), 4.1 / 5 stars ("Great") on Trustpilot across 2,000+ reviews. That's roughly two-and-a-half times AFM's score.
What about the 4.5 stars on Google?
That 4.5 doesn’t square with a D- from the BBB and a 1.6 on Trustpilot. Here’s how it survives. The average rests on a few old five-star reviews, including one from a “Brian Blumberg,” the same name American Floor Mats lists as its own Member/Manager on the BBB. Then the listing stopped accepting new Google reviews, so the flood of recent one-star complaints (orders that never shipped, refunds that never came) can never drag the number down. It was padded early and then frozen in place. Scroll past the headline and read the recent reviews yourself.
American Floor Mats shipping vs. FlooringInc
For most buyers, the real difference shows up in getting the floor to your door.
FlooringInc shows your actual shipping cost in the cart, before you pay, and many of our products ship free. Your order leaves a real US-based warehouse where the product is already in stock, so it ships quickly and arrives when we say it will.
American Floor Mats works differently. Because they solely drop-ship from third-party vendors, heavier orders often don’t get a shipping price up front at all. Some of their own product pages say you’ll “be contacted with a Freight Quote for your approval before shipment”. You place the order first, then find out what freight costs. That’s slower, and it’s a lot harder to know what you’re actually paying until you’re already committed.
The fine print on AFM you'll read after the box arrives
- A short 10-day return window from delivery, a third of the 30 days you get with us.
- Most of their catalog is flat-out non-returnable: every cut roll, every interlocking tile, every runner, every car/salon/bath mat.
- Hidden freight on heavy items. Their LockTough product page literally says: "You will be contacted with a Freight Quote for your approval before shipment." You place the order, they tell you what shipping costs.
- Live chat: M-F only, 8:30am-7:30pm Eastern.
- Payment: credit card via Authorize.net only. No Apple Pay, no Google Pay, no PayPal, no Affirm or Klarna.
We show your shipping cost in the cart, not after you order, and many products ship free. You get a full 30 days to return unused product, three times American Floor Mats’ 10-day window. And when you spend $500+, you can split it across payments with Affirm or Klarna.
The bottom line
If you want a flooring retailer with a real warehouse, real inventory, real customer service, and a public record of standing behind orders: FlooringInc.
If you'd still like to consider American Floor Mats, at least:
- Read their BBB profile before ordering.
- Get freight in writing before you commit.
- Verify the SKU is returnable. Most of theirs aren't.
- Pay by credit card so you have chargeback recourse.
FAQ
Is American Floor Mats legit?
American Floor Mats is a real, registered company, but the public record is rough: a D- BBB rating with 37 of 43 complaints unanswered, 1.6 stars on Trustpilot, $0 in inventory on file with Maryland, and a drop-ship model with no verifiable warehouse. It's legit in the sense that it's a real business, but read the reviews and the fine print before you order. If you have searched Reddit for real American Floor Mats experiences, you will find the same pattern the BBB and Trustpilot show.
Where is American Floor Mats actually located?
Their state-registered office in Maryland is a residential single-family home, not a commercial facility. Public records list six different addresses for the company, none of them a verifiable warehouse.
Does American Floor Mats have its own warehouses?
No. Maryland tax filings show $0 in inventory and equipment every year for at least the last decade. A flooring retailer with zero physical assets in its own state. Products are drop-shipped from third-party vendors after the order is placed.
Why is American Floor Mats' BBB rating so low?
The BBB gives them a D- because they have failed to respond to 37 of 43 complaints in the last three years. An 86% non-response rate is the primary driver of the letter grade.
Why does American Floor Mats show 4.5 stars on Google?
That Google score is carried by a couple of old five-star reviews, including one from "Brian Blumberg," the same name listed as the company's Member/Manager on its BBB profile. And it can't be updated, because the listing no longer accepts new Google reviews. The recent reviews shown beneath it are almost all one star, and the poor Trustpilot feedback never feeds the Google number. Read the individual reviews, not just the average.
What's the best place to buy rubber gym flooring online?
FlooringInc: A+ rated and accredited on the BBB, 4.1 / 5 stars across 2,000+ Trustpilot reviews, real US warehouse fulfillment, and established relationships with the leading rubber-flooring manufacturers. 19 years in business under the same brand.
How does FlooringInc’s shipping compare to American Floor Mats?
We show your real shipping cost in the cart before you pay, and many products ship free from our US warehouse, so you know the total up front. American Floor Mats drop-ships from third-party vendors and, on heavier items, only provides a freight quote after you place the order. Its own product pages note you’ll “be contacted with a Freight Quote for your approval before shipment.”
How does American Floor Mats’ return policy compare?
FlooringInc gives you a full 30 days from delivery to return unused, uncut product. American Floor Mats gives you 10. On top of that, much of AFM’s catalog (cut rolls, interlocking tiles, and its various mats) can’t be returned at all.
About this comparison
Prepared by FlooringInc. I am biased, so I have linked every source below; check my work. All claims verified as of July 20, 2026, and updated periodically. Every fact above is sourced from public third-party records:
- American Floor Mats BBB profile
- FlooringInc BBB profile (A+)
- American Floor Mats Trustpilot listing
- Maryland business registry: entity W11870953
- FlooringInc Trustpilot listing (4.1)
Spotted a factual error? Email kurt.leitinger@flooringinc.com with documentation and we'll fix it.
Shop Rubber Gym Flooring → | Free Samples → | Talk to Sales →
