Terms of Use Agreement

This Highlights section is intended to provide you with a basic overview of the contents of this Agreement. However, please read the entire Agreement for a complete understanding of the terms you are agreeing to. If there is a conflict between the terms of this Highlights section and the terms of the full Agreement, the terms of the full Agreement control.

(a) Shopping on Our Site

• Returns and exchanges have conditions that you should understand before purchasing.
• Shipping prices vary, and correct shipping depends on you providing accurate information.

(b) Our Rights

• All Content on the Site is protected by intellectual property rights. You may only make limited use of the Content you find on the Site, as described below.
• We may block you from accessing our Site, block or delete your User Content, or terminate your Account for any reason.
• We are not liable for third-party content hosted on our Site, external websites linked to or from our Site, or errors regarding product information, availability, or promotional offers.

(c) Your Use of Our Site

• Unless otherwise indicated, you may only use the Site and Content for your personal use as an individual.
• You may not violate any laws, infringe any rights, threaten, harass, or impersonate others, or take other actions that harm us or other people or parties.
• You must not attempt to bypass security protections on the Site, introduce viruses or other harmful code, or use the Site to attack other websites or services.
• If you register for an Account, you should keep your password confidential and not allow other people to use your Account.

(d) Your Content

• If you send us, post or upload User Content to the Site, we may use that User Content for any purpose, including commercial uses, product development, and advertising.
• If you post your name, personal information, or other User Content to public areas of the Site, that information might be seen and used by any visitors to the Site.
• You should not send us or post User Content that (1) you want to keep confidential, or (2) you do not have the rights to post.

(e) International Users

• There are special terms and limitations for international users of our Site.

(f) Important Things to Know

• By using the Site, you consent to the terms of this Agreement. We may update this Agreement from time to time, and we will use reasonable efforts to provide you with notice of these updates if they are material.
• THIS AGREEMENT CONTAINS LIMITATIONS ON OUR LIABILITY TO YOU, IMPORTANT DISCLAIMERS OF WARRANTIES, AND INDEMNIFICATION OBLIGATIONS BY YOU.
• THIS AGREEMENT GOVERNS HOW DISPUTES WITH US WILL BE HANDLED, INCLUDING USING BINDING ARBITRATION WITH A CLASS ACTION WAIVER.
• Your use of the Site may be governed by other terms and conditions applicable to certain features or promotions. You should also read our Privacy Policy.

Our Site may allow you to purchase products directly on it. Refunds, returns, and exchanges will not be issued for products that have not been purchased directly through the Site. We reserve the right to deny a refund, return, or exchange, and/or issue a shopping credit to your Account in place of a refund if we determine that our policy is being abused. This decision is made in our sole discretion and determination.

Individual product listings may reflect a MSRP (Manufacturer’s Suggested Retail Price) dollar amount. This refers to the suggested retail price as determined by the manufacturers of products sold by us. The MSRP may not be the prevailing market price or regular retail price, and products may not have been sold or offered by us at the MSRP.

We may make improvements and/or changes in products or services described on the Site, add new features, or terminate the Site at any time without notice. We also reserve the right to change the goods and services advertised or offered for sale, their prices or specifications, and any promotional offers at any time without notice or liability; cannot guarantee availability; reserve the right to limit quantities; do not warrant that information on the Site (including product descriptions, colors, or photographs) is accurate, complete, reliable, current, or error-free; and reserve the right to modify, cancel, terminate, or not process orders (including accepted orders) where the price or other material information is inaccurate, where we have insufficient quantities, or for any other reason in our sole discretion. If we do not process an order for such a reason, we will either not charge you or will apply credit to the payment type used in the order. Unless otherwise indicated, products sold on the Site are intended for end use in the United States.

Order Changes

We understand that plans change, and sometimes orders must be changed or canceled. To change or cancel an order before it ships, give us a call or chat with us online at (866) 416-6388. If your order includes custom or special-made items, or if it has already shipped, please contact us at (866) 416-6388 — we’ll work with you to find the best solution, which may include a cancellation or return. In some cases, shipping costs or restocking fees may apply.

Phone Orders

All phone order customers must verify their orders on the order confirmation emailed to them after checkout. Failure to do so will void our Satisfaction Guarantee. If you do not receive an email confirmation for any reason, such as an incorrectly entered email address, it is your responsibility to contact us to obtain the email confirmation and confirm your order.

If we are legally required to collect sales tax on merchandise in your order, the tax amount will be added automatically to your purchase price. On rare occasions an error in our tax database may cause the sales tax charge to be incorrect. If this happens, at any time up to two years from your date of purchase you may Contact Us for a refund of tax overcharges. This right to a refund is your exclusive remedy for sales tax errors.

We may use a third-party payment processor to process your payment information, including your payment card data. Be aware that you may be subject to the third-party processor’s terms and your information may be subject to their privacy practices.

The only way to be sure you’re ordering the exact color you want is to order samples first. Product colors are reproduced and represented on the Site to the best of our capabilities; however, different resolutions on different monitors and screens can dramatically affect the color you see. Because they may come from different production lots, sample colors may also vary slightly from the color of the floors you receive. To help ensure the finished product matches the color you sampled, we recommend ordering products within thirty (30) days of sampling.

Up to five (5) free samples per order. For more, contact our sales team. Samples are shipped to you free the next business day via standard ground (usually delivered in 3-5 business days). Samples may be expedited for a fee. Cutoff for sample orders sent with expedited delivery is 12 p.m. Arizona Time, Monday through Friday. No sample orders will be shipped on weekends.

We will honor the applicable promotional offer available at the time of your sample order and apply it to any product order you place within thirty (30) days from a sample order of the same color. To lock in a purchase price at the time you order samples, build your shopping cart, then call our Customer Care Team to have the applicable pricing applied to your quote at checkout.

We offer a 30 Day Money Back Guarantee. As many of our floors are custom-made and custom cut, we cannot offer a refund or exchange (remake) unless a product is defective. If there is a defect in the product’s materials or workmanship, the product doesn’t work properly, or was made in the wrong size and doesn’t fit due to an error made at our production facility, you can return it and we will replace or repair the same product in the same size you ordered at no cost to you for up to thirty (30) days from the date of purchase. Please see our Returns page and Money Back Guarantee page for more details.

Please see our Shipping page for more details.

The Site creates or advertises promo codes, discounts, coupon codes, and offers that provide a benefit to you when entered upon checkout. These cannot be applied to prior or completed transactions; they must be provided at the time of purchase. Only consumers can use promo codes; they cannot be used by resellers, wholesalers, practitioners, or the like. You may have no right to discounts, coupons, or offers that are expired or discontinued even if they remain visible on the Site.

Tier Promotions

Tier promotions are based on a minimum purchase. For example, “Extra 20% Off $2,000+, OR 15% Off $750+, OR 10% Off Any Order.” Where minimum purchase amounts are specified, this means that your shopping cart subtotal at checkout must be equal to or greater than the specified minimum purchase amount. Qualification for specified minimum purchase promotions is not based on your post-discount purchase price.

We offer Manufacturer limited Warranties for our products at no cost. These are the only warranties we provide to our products. Visit our warranty section on an individual product page to see each product's eligible warranty for more information.

NOTWITHSTANDING THE FOREGOING, TO THE EXTENT ALLOWED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT RELATED TO OUR PRODUCTS. ALL PRODUCTS ARE PROVIDED BY COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS.

INSOFAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, COMPANY LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO 30 DAYS AS SET FORTH IN THE 30-DAY MONEY BACK GUARANTEE SECTION ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

All names, logos, text, designs, graphics, trade dress, characters, interfaces, code, software, images, sounds, videos, photographs and other content appearing in or on the Site (“Content”) are protected intellectual property of, or used with permission or under license by, our Company. Such Content may be protected by copyright, trademark, patent or other proprietary rights and laws. You do not acquire any right, title, or interest in any Content by accessing or using the Site. Except as set forth below, the use of any Content available on the Site is strictly prohibited.

Subject to your compliance with this Agreement, we grant you a limited license to access and use the Site and its Content for personal, informational, and shopping purposes. No Content from the Site may be copied, reproduced, republished, performed, displayed, downloaded, posted, transmitted, or distributed in any way without written permission of the rights owner, except that you may download or print one copy of specific Content for your personal, non-commercial home use, subject to your compliance with this Agreement.

While using the Site, you are required to comply with all applicable statutes, orders, regulations, rules and other laws. You may not use the Site for any fraudulent or unlawful purpose, and you may not take any action to interfere with the Site or any other party’s use of the Site. You may not do any of the following without our consent:

• Post or transmit any content that is unlawful, harmful, harassing, defamatory, threatening, fraudulent, obscene, hateful, spam, discriminatory, infringing, or otherwise objectionable in our sole discretion;
• Post or transmit sensitive personally identifiable information about yourself or third parties (such as social security, credit card, or bank account numbers), unless specifically requested by us;
• Reproduce, duplicate, copy, publicly display, frame, mirror, sell, resell or otherwise exploit any portion of the Site for commercial purposes;
• Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• Violate, or attempt to violate, the security of the Site;
• Disseminate viruses, worms, spyware, adware, or other malicious code;
• Use scripts, macros, or other automated means to impact the integrity of voting, ratings, or similar features;
• Reverse engineer, disassemble, or decompile the Site;
• Build a competitive product or service using the Site;
• Interfere with the operation or hosting of the Site;
• Use any data mining, bots, spiders, or automated tools on the Site; or
• Assist or permit any persons in violating this Agreement.

Linking

You are granted a limited, non-exclusive right to create text hyperlinks to the Site for informational purposes, provided such links do not portray us in a false, misleading, or defamatory manner and the linking website does not contain objectionable material. We grant operators of public search engines permission to use spiders to copy Content solely to create publicly available searchable indices, but not caches or archives, or for any machine-learning or training data purposes. We may revoke these permissions at any time.

You are responsible for any information, text, reviews, posts, images, videos, or other materials or content that you post on the Site, upload to us, or transmit through the Site (“User Content”). You agree, represent, and warrant that any User Content you post is truthful, accurate, not misleading and offered in good faith, and that you have the right to transmit such User Content. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, proprietary rights, or any other harm resulting from such User Content.

PLEASE DO NOT POST OR SEND US ANY USER CONTENT, IDEAS, SUGGESTIONS, OR OTHER USER CONTENT THAT YOU WISH TO KEEP PRIVATE OR PROPRIETARY OR FOR WHICH YOU EXPECT TO RECEIVE COMPENSATION.

User Content License

By submitting User Content to us directly or indirectly, you grant to us (or warrant that the owner has granted to us) a royalty-free, perpetual, sublicensable, irrevocable, and unrestricted right and license to use, reproduce, display, modify, adapt, publish, perform, translate, transmit, and distribute such User Content worldwide, to incorporate it into other works for any purpose, and to use your name, screen name, location, photograph, image, voice, likeness, and biographical information in any media for advertising or promotional purposes. Notwithstanding the foregoing, any personally identifiable information you submit through our “Contact Us” forms, order pages, or job application portals will be handled in accordance with our Privacy Policy.

We may host message boards, user-generated content, promotions, reviews, blogs, games, and other interactive features (each, a “Forum”). We do not endorse User Content posted in Forums and are acting only as a passive conduit for such User Content. WE RESERVE THE RIGHT TO REMOVE ANY FORUM CONTENT, OF ANY VARIETY, AT ANY TIME FOR ANY REASON.

Forums are Public: You acknowledge that Forums are public spaces and that your participation creates no expectation of privacy. Any User Content you communicate in Forums may be seen and used by others. We reserve the right (but have no obligation) to evaluate, monitor, alter, remove, reject, or disclose User Content at our sole discretion.

Sharing Content: The Site may allow you to make recommendations or send Content to others, for example through an “email this” feature. Only provide contact information for individuals who have told you they want to receive the Content.

The Site may have chat, live support, instant messaging, or similar functionality (“Chats”). You should review our Privacy Policy to learn how we treat information gathered via a Chat. If you are signed into an Account while using a Chat, the Chat may link the Account information with you or the Chat interaction. You may not impersonate or attempt to gain information regarding another individual via a Chat. Chats may be provided by third parties, and you may be entering into a contractual agreement with those third parties when you use the Chat.

BY PARTICIPATING IN A TEXT MESSAGE PROGRAM, YOU ARE AGREEING TO THE DISPUTES, ARBITRATION, AND CLASS ACTION WAIVER OF THIS AGREEMENT AS WELL AS THE REST OF THE TERMS HEREIN, INCLUDING THE LIMITATION OF LIABILITY.

We offer our customers mobile alerts regarding sales, promotional events, new product releases, loyalty program alerts, cart reminders, and order and shipping alerts by SMS message (each a “Text Message Program”). Enrollment requires you to provide your mobile phone number and agree to this Agreement. You may not enroll if you are under 18 years old. You acknowledge that you do not have to consent to receive text message advertisements as a condition of purchasing goods or services.

You may opt out of receiving text messages at any time by texting “STOP,” “END,” “UNSUBSCRIBE,” “CANCEL,” “QUIT,” or “PLEASE OPT ME OUT” to any of the text messages you have received from us. If you need assistance, text “HELP” to the number sending the message. Message and data rates may apply. Text Message Programs are offered on an “as-is” basis and may not be available in all areas at all times.

Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. We and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages. If you change, forfeit, or deactivate the phone number you provided, you agree to notify us immediately or to unsubscribe prior to the change.

In general, you are not obligated to register for an account in order to access the Site. However, certain sections and features are available only to registered users (“Registered Users”). We may reject, and you may not use, a user ID or email address for any reason at our sole discretion. You may only have one active Account at any given time, and you may not allow other people to use your Account.

You agree that you are responsible for all activities that occur under your Account, and for maintaining the confidentiality of your password. You agree to notify us of any unauthorized use of your Account or any other breach of security as soon as possible. WE EXPLICITLY DISCLAIM LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES ARISING FROM YOUR FAILURE TO COMPLY WITH THIS SECTION.

The Site may contain expert opinions, blogs, and statements about a product’s effectiveness that do not necessarily represent our opinion and should not be relied upon as a representation or warranty about a product. Descriptions and graphic representations of products on the Site are for informational purposes only and may not completely reflect the current product or its packaging. We reserve the right to change product descriptions at any time. WE HEREBY DISCLAIM ANY REPRESENTATION OR WARRANTY CONTAINED IN ANY TESTIMONIAL, BLOG, DESCRIPTION, OR OPINION POSTED ON THE SITE TO THE MAXIMUM EXTENT ALLOWED BY LAW.

Any information, statements, opinions, or other information provided by third parties and made available on the Site are those of the respective author(s) and not us. We may provide links to websites, social media pages, mobile applications, or other services operated by other entities solely as a convenience. If you decide to visit any external link, you do so at your own risk. We do not make any warranty regarding, or endorse, any linked websites or services.

We may maintain a presence on and link to social media websites, including Facebook, LinkedIn, Houzz, Twitter, YouTube, Pinterest, Instagram, and others (“Social Media Pages”). When you visit these Social Media Pages, you are no longer on the Site, but rather a website operated by a third party, and must comply with the respective Social Media Pages’ terms of use.

It is our policy to expeditiously respond to notices of alleged copyright infringement that comply with the United States Digital Millennium Copyright Act (“DMCA”). If we receive proper notification of claimed copyright infringement, our response may include removing or disabling access to the allegedly infringing material and/or terminating or suspending users.

If you believe that any Content on the Site infringes upon any copyright which you own or control, you may send a written notification to our designated copyright agent (the “Designated Agent”) with: a description of the copyrighted work; the URL or specific location of the alleged infringing material; your name, mailing address, telephone number and email address; the electronic or physical signature of the copyright owner or authorized person; a statement of good-faith belief that the disputed use is not authorized; and a statement, under penalty of perjury, that the information is accurate and that you are authorized to act.

Designated Agent

• Designated Agent: Legal Department, FlooringInc LLC
• Email: customerassistance@flooringinc.com
• Address: PO Box 293, Queen Creek, AZ 85142
• Phone: (866) 416-6388

We may terminate users who, in our sole discretion, are deemed to be repeat infringers. If you receive an infringement notification from us, you may file a counter notification with our Designated Agent pursuant to the DMCA, following the procedure described in the full agreement.

We may revise or otherwise change or update this Agreement from time to time. We will use reasonable efforts to notify you of such changes. Please check the “Last Updated” legend at the top of this page to see when this Agreement was last revised. When changes are made, they will become immediately effective when published on this page unless otherwise noted. Your continued use of the Site will signify your continued agreement to this Agreement as revised.

This Agreement applies exclusively to your access to, and use of, the Site and does not alter the terms of any other agreement you may have with us. Additional terms, conditions, and/or policies may apply to specific portions of the Site and to the purchase of certain merchandise or services. Any sweepstakes, contests, coupons, rebates or other promotions may be governed by specific rules that are separate from this Agreement. We have also adopted a Privacy Policy that you should refer to. Should we employ you, none of the materials provided on the Site constitute or should be considered part of an employment contract or an offer for employment.

The Site and this Agreement are in effect until terminated by you or us. We may terminate this Agreement by notifying you using any contact information we have about you or by posting such termination on the Site. In addition to any right or remedy available under applicable law, we may suspend, limit, or terminate all or a portion of your access to the Site at any time with or without notice and with or without cause. The provisions concerning intellectual property, authorized use, user-submitted content, disclaimers, limitations of liability, indemnity, and disputes shall survive any such termination.

The Site is not designed to appeal to minors, and we do not knowingly attempt to solicit or receive any information from children under thirteen (13) years of age. YOU MUST BE AT LEAST THIRTEEN (13) YEARS OF AGE TO ACCESS AND USE THE SITE. If you are under the age of majority in your home state (eighteen (18) years in most states), you may not establish an Account, and you should use the Site only with the supervision of a parent or guardian who agrees to be bound by this Agreement.

WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY OR RELIABILITY OF THE CONTENT AVAILABLE ON THE SITE OR ANY OTHER SITE LINKED TO OR FROM THE SITE. THE SITE AND CONTENT ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.

WE AND OUR AFFILIATES, SUBSIDIARIES, DIVISIONS, AND RELATED COMPANIES, AS WELL AS OUR AGENTS, SUPPLIERS, SERVICE PROVIDERS AND RETAILERS (COLLECTIVELY, THE “RELEASEES”) WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE USE OR THE INABILITY TO USE THE SITE, CONTENT, PRODUCTS, OR EXTERNAL LINKS.

RELEASEES WILL ALSO NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OR ANY LOSS OF DATA OR PROFITS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF WE ARE FOUND TO BE LIABLE, OUR LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE GREATER OF THE ACTUAL TOTAL AMOUNT RECEIVED BY US FROM YOU OR THE LOWEST LIABILITY LIMITATION ALLOWED BY APPLICABLE LAW.

You agree to indemnify, defend, and hold us and the Releasees and all of our directors, officers, employees, agents, shareholders, successors, assigns, and contractors harmless from and against any and all claims, damages, suits, actions, liabilities, judgments, losses, costs (including reasonable attorneys’ fees), or other expenses that arise directly or indirectly out of or from your breach of any provision of this Agreement; your activities in connection with the Site and our products; or User Content or other information you provide to us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us.

When you use the Site or send communications to us through the Site, you are communicating with us electronically. You consent to receive electronically any communications related to your use of the Site. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. By submitting User Content, creating an Account, or otherwise providing us with your email address, postal address or phone number, you are agreeing that we or our agents may contact you at that address or number in a manner consistent with our Privacy Policy.

If any provision of this Agreement is held to be invalid or unenforceable, it shall be replaced in interpretation by a valid and enforceable term that most closely aligns with the intent of the original provision. If that is not possible, the provision shall be removed, and the rest of the Agreement will be enforceable.

We may assign this Agreement at any time with or without notice to you. You may not assign or sublicense this Agreement or any of your rights or obligations under this Agreement without our prior written consent.

PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT OR TO PURSUE CLAIMS IN A CLASS OR REPRESENTATIVE CAPACITY.

Agreement to Arbitrate

You and we agree that any dispute, claim, or controversy arising out of or relating to this Agreement, other agreements on the Site, or the Privacy Policy, or the breach, termination, enforcement, interpretation, or validity thereof, shall be either determined by binding arbitration in Maricopa County before one arbitrator or submitted to small claims court in Maricopa County. Any arbitration shall be conducted in accordance with the expedited procedures set forth in the JAMS Comprehensive Arbitration Rules and Procedures.

No Class Actions

YOU AGREE THAT ANY CLAIMS OR ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ARBITRATION OR CLASS ACTION. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

Seeking Arbitration, Hearing & Award

If you elect to seek arbitration or file a small claims court action, you must first send us, by certified mail, a written notice of your claim to PO Box 293, Queen Creek, AZ 85142. If you and we do not reach an agreement within 30 days after the Notice is received, you or we may commence arbitration. If your claim is for US $10,000 or less, you may choose whether the arbitration is conducted on documents, by phone/video, or in person. In the event arbitration awards you damages of an amount at least US $100 greater than our last documented settlement offer, we will pay your awarded damages or US $2,500, whichever is greater.

Coordinated Proceedings & Governing Law

If 25 or more individuals initiate Notices of dispute raising similar claims with coordinated counsel (“Coordinated Claims”), the claims shall proceed in a coordinated bellwether proceeding as described in the full agreement. This Agreement is governed by the laws of the State of Arizona, and any arbitration shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). You and we shall maintain the confidential nature of the arbitration proceeding and the Award.

New Jersey Residents

If you are a consumer residing in New Jersey, the following provisions of this Agreement do not apply to you to the extent that they are unenforceable under New Jersey law: (i) Disclaimer of Warranty; (ii) Limitation of Liability; (iii) Indemnity; and (iv) the Disputes, Arbitration, and Class Action Waiver and governing law provisions (solely to the extent required to be governed by New Jersey law).

California Residents

Under California Civil Code Section 1789.3, California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. If you are a California resident, you agree to waive California Civil Code Section 1542 protections.

International Users

Each claim or statement about the effectiveness of our products is expressly limited to the United States, unless otherwise disclosed. The products referred to on the Site may only be available in the territory to which the Site is directed. WE MAKE NO REPRESENTATION THAT THE INFORMATION AND MATERIALS ON THE SITE ARE APPROPRIATE OR AVAILABLE FOR USE IN LOCATIONS OTHER THAN THE UNITED STATES. If you choose to access the Site, you do so on your own initiative and at your own risk. This Agreement, and all documents related to it, will be in the English language only.

Canada

L’acheteur confirme son intention expresse que cet accord, ainsi que tous les documents connexes, soient rédigés en langue anglaise uniquement, y compris tous les avis et la correspondance.

Quebec Customers: We will, if required, send at least 30 days before an amendment comes into force a written notice setting out the new or amended clause, the date of coming into force, and the customer’s right to refuse and rescind or cancel the contract. Residents of certain provinces may have the right to cancel certain purchases as required by local law, which we will honor. For questions or complaints, email customerassistance@flooringinc.com or write to Attn: Legal Department, PO Box 293, Queen Creek, AZ 85142.

If you have questions about this Agreement, or if you have technical questions about the operation of the Site, please contact us through our online form or by writing us at Attn: Legal Department, PO Box 293, Queen Creek, AZ 85142.

If you have any questions or comments about our company, our products, your order, or have other customer service needs, use our chat to contact our Customer Care Team or call us at (866) 416-6388.