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FAQs
Frequently Asked Questions
Have questions? We’re here to help.
FlooringInc.com launched in 2007 as part of IncStores.com. In 2024, we brought all our sites together into one Flooring Inc. superstore to make shopping even easier. Check out our About Us...
We accept all major credit cards (Visa, MasterCard, Discover, American Express), PayPal, Amazon Pay, Flooring Inc. gift cards, and checks by mail. 
Absolutely! With Affirm, you can pay over 3, 6, or 12 months with 0-36% APR. Check your eligibility.
Yes, we do! If you find the same item at a lower price from a qualifying retailer, we'll match it. Find out how.
Discounts are available for active-duty military and front-line workers. Give us a call at (866) 416-6388 to discuss your best offers. 
This is when your product is expected to ship from our warehouse or one of our partners.
Need it quick? Items labeled Next Day Ship will go out the next business day if you order by 2pm EST. Quick Ship items are out in 1-3 days, with most deliveries arriving within 3 days. 
We accept returns on items in original, resellable condition. Request a refund within 30 days by calling (866) 416-6388 or reaching out via chat or email. See details ...
You can check your order status by logging into your account and going to "My Orders" or entering in your order details into the form here. 
Call us right away. If your order has already started production or shipping, changes may involve fees, so be sure to act fast.
We're here to help! Call us at (866) 416-6388, email customerassistance@flooringinc.com, or chat with us during business hours.
To order samples, visit any product page, select up to 3, and mix and match from different categories. Click "Order Free Samples" to add them to your cart. Click here for details.
Join our email list to stay in the loop on our latest deals, new arrivals, and helpful tips! See footer below. 
Yes! Check out our Pro Advantage program for great perks like tiered discounts, a dedicated concierge, and free samples. Join now.

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