Privacy Notice

When using our website and submitting personal data to us, you may have certain rights under the General Data Protection Regulation (GDPR) and other laws. Depending on the legal basis for processing your personal data, you may have some or all of the following rights:

The right to data portability

You have the right to request and get your personal data that you provided to us and use it for your own purposes. We will provide your data to you within 30 days of your request. To request your personal data, please contact us using the information at the top of this privacy notice.

The right to request data deletion

You have the right to request data deletion and can do so by emailing customerassistance@flooringinc.com.

'Non-personal data' (NPD) is information that is in no way personally identifiable. 'Personal data' (PD) means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. PD is in many ways the same as Personally Identifiable Information (PII). However, PD is broader in scope and covers more data.

A 'visitor' is someone who merely browses our website. A 'member' is someone who has registered with us to use or buy our services and products. The term 'user' is a collective identifier that refers to either a visitor or a member.

Generally, you control the amount and type of information that you provide to us when using our website.

Our Legal Basis for Collecting and Processing Personal Data

Our legal basis for collecting and processing your PD when you buy our products or services is based on the necessity for the performance of a contract or to take steps to enter into a contract. Our legal basis for collecting and processing your PD when you sign up for our newsletter and information about our products and services through our website opt-in forms is based on consent.

What Happens If You Don't Give Us Your PD

If you do not provide us with enough PD, we may not be able to provide you with all our products and services. However, you can access and use some parts of our website without giving us your PD.

Automatic Information

We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our website, if any, as well as the name of the website you'll visit when you leave our website. This information may also include the IP address of your computer/the proxy server you use to access the Internet, your Internet service provider's name, your web browser type, the type of mobile device, your computer operating system, and data about your browsing activity when using our website. We use all this information to analyze trends among our users to help improve our website.

At User and Member Registration

When you register as a user or member, we collect your name, email address, and other information listed.

When Buying Products or Services

If you buy products or services from us, we collect your first and last name, email address, physical address, credit card or other payment information, phone number, and other information listed.

Collecting Your Location Information

When you use our services, we may collect and process information about your actual physical location. We use several technologies, like GPS and IP tracking, to determine your location. These technologies may also provide us with information about nearby cell towers, Wi-Fi access points, and other devices.

Website Chat Software or Contact Forms

Our website contains chat software or contact forms that enable visitors to communicate with us live online or offline by email. When you use our chat software or contact forms, we may collect some or all the following information: your email address, first name, last name, location, and any other information you willingly choose to provide to us. You should limit the information you provide to us to only what is necessary to answer your questions.

Your California Privacy Rights

Under California Civil Code Section 1798.83 our customers and users who are California residents are permitted to request certain information about the types of information shared by FlooringInc LLC with third parties for their direct marketing purposes and the identities of those third parties. To make such a request, please send an email to customerassistance@flooringinc.com or write us at FlooringInc, PO Box 293, Queen Creek, AZ 85142, (866) 416-6388, contact@flooringinc.com.

Our website uses cookies. A cookie is a small piece of data or a text file that is downloaded to your computer or mobile device when you access certain websites. Cookies may contain text that can be read by the web server that delivered the cookie to you.

By agreeing to accept our use of cookies, you are giving us, and third parties we partner with, permission to place, store, and access some or all the cookies described below on your computer.

Types of cookies we use

• Strictly Necessary Cookies — necessary for proper functioning of the website, such as displaying content, logging in, validating your session, and responding to your requests.
• Performance Cookies — collect information about the use of the website, such as pages visited, traffic sources, and other website measurements.
• Functional Cookies — enable the website to remember a user's choices, such as language and user name.
• Media Cookies — used to improve a website’s performance and provide special features and content.
• Advertising or Targeting Cookies — used by advertising companies to develop a profile of your browsing interests and serve relevant advertisements.
• Session Cookies — link the actions of a user during a browser session (e.g., remembering your shopping cart); they expire after the session.
• Persistent Cookies — stored between browser sessions so your preferences or actions can be remembered.

Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access features on our website correctly or at all.

Web Beacons, Analytics & Remarketing

We may also use web beacons to collect general information about your use of our website and special promotions or newsletters, including statistically monitoring how many people open our emails.

Third-party vendors, including Google, use cookies to serve ads based on a user's past visits to our website; users may opt out of interest-based advertising at http://www.aboutads.info/choices/ (European users: http://www.youronlinechoices.eu). Our website uses Google Analytics to collect information about the use of our website; you can opt out at https://tools.google.com/dlpage/gaoptout. We also use Google and Facebook remarketing, and Facebook similar/lookalike audience marketing. To opt out of Facebook's collection and use of information for ad targeting, visit https://www.facebook.com/help/568137493302217.

We use the information we receive from you to:

• Provide our products and services you have requested or purchased from us
• Personalize and customize our content
• Make improvements to our website
• Contact you with updates to our website, products, and services
• Resolve problems and disputes
• Contact you with marketing and advertising that we believe may be of interest to you

Sharing Information With Affiliates and Other Third Parties

We do not sell or rent your PD to third parties for marketing purposes. However, for data aggregation purposes we may use your NPD, which might be sold to other parties at our discretion; any such data aggregation would not contain any of your PD. We may provide your PD to third-party service providers we hire to provide services to us, which may include payment processors, web analytics companies, advertising networks, call centers, data management services, help desk providers, accountants, law firms, auditors, shopping cart and email service providers, and shipping companies.

Legally Required Releases of Information

We may be legally required to disclose your PD if such disclosure is required by subpoena, law, or other legal process; necessary to assist law enforcement; necessary to investigate violations of or enforce our Legal Terms; necessary to protect us from legal action or claims; or necessary to protect the legal rights, property, or personal safety of our company, users, employees, and affiliates.

Disclosures to Successors

If our business is sold or merges in whole or in part with another business, or if our company files for bankruptcy and some or all of our assets are sold, we retain the right to transfer your PD to the new business, which would retain the right to use your PD according to the terms of this privacy notice.

We retain information that we collect from you (including your PD) only for as long as we need it for legal, business, or tax purposes. Your information may be retained in electronic form, paper form, or a combination of both. When your information is no longer needed, we will destroy, delete, or erase it.

You can update your PD using services found on our website. If no such services exist, you can contact us using the contact information found at the top of this privacy notice and we will help you. However, we may keep your PD as needed to enforce our agreements and to comply with any legal obligations.

You have the right to revoke your consent for us to use your PD at any time. Such an opt-out will not affect disclosures otherwise permitted by law. If you want to revoke your consent for us to use your PD, send us an email with your request to customerassistance@flooringinc.com.

If any postings you make on our website contain information about third parties, you must make sure you have permission to include that information in your posting. While we are not legally liable for the actions of our users, we will remove any postings about which we are notified, if such postings violate the privacy rights of others.

Some web browsers have settings that enable you to request that our website not track your movement within our website. Our website does not obey such settings when transmitted to and detected by our website. You can turn off tracking features and other security settings in your browser by referring to your browser's user manual.

Our website may contain links to other websites. These websites are not under our control and are not subject to our privacy notice. These websites will likely have their own privacy notices. We have no responsibility for these websites and we provide links to them solely for your convenience. It is your responsibility to check the privacy notices of these websites to see how they treat your PD.

Even though our website is not designed for use by anyone under the age of 16, we realize that a child under the age of 16 may attempt to access our website. We do not knowingly collect PD from children under the age of 16. If you are a parent or guardian and believe that your child is using our website, please contact us. If we discover that a child is accessing our website, we will delete his/her information within a reasonable period of time.

You can always opt out of receiving further email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission except in the sale or transfer of our business or if our company files for bankruptcy.

We have built our website using industry-standard security measures and authentication tools to protect the security of your PD. When we collect your credit card information through our website, we will encrypt it before it travels over the Internet using industry-standard technology for conducting secure online transactions. Unfortunately, we cannot guarantee against the loss or misuse of your PD or secure data transmission over the Internet because of its nature.

We strongly urge you to protect any password you may have for our website and to not share it with anyone. You should always log out of our website when you finish using it, especially if you are sharing or using a computer in a public place.

You may have to provide a credit card to buy products and services from our website. We use third-party billing services and have no control over these services. We use our commercially reasonable efforts to make sure your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.

Personal data that we collect from you may be stored, processed, and transferred between any of the countries in which we operate, specifically the United States of America. The European Union has not found the United States and some other countries to have an adequate level of protection of PD under Article 45 of the GDPR. Our company relies on derogations for specific situations as defined in Article 49 of the GDPR. For European Union customers and users, with your consent, your PD may be transferred outside the European Union to the United States and/or other countries. Wherever we transfer, process or store your PD, we will take reasonable steps to protect it.

We reserve the right to change this privacy notice at any time. If our company decides to change this privacy notice, we will post those changes on our website so that our users and customers are always aware of what information we collect, use, and disclose. If at any time we decide to disclose or use your PD in a method different from that specified at the time it was collected, we will provide advance notice by email. Your continued use of our website, services, and products after any change to this privacy notice will constitute your acceptance of such change.

If you have any questions about our privacy notice, please contact us using the information at the top of this privacy notice.