Shipping, Explained
Shipping Coverage
We ship to any home or business within the United States. Small orders are shipped via FedEx or UPS ground, while larger orders (up to 8 ft. wide) are shipped LTL (Freight) with free liftgate service in most areas and curbside drop-off. Most orders arrive within 7 business days or less. You'll receive a tracking number via email before delivery, and tracking details typically update within 24-48 hours.
Enhanced Shipping Options
Quick Ship: Orders leave the warehouse in 1 to 3 business days.
Next Day Ship: Orders placed before 2 pm EST ship the same day or the next business day.
Free shipping options may be available for both Quick Ship and Next Day Ship, depending on product type and availability.
Shipping Cost Calculation
Shipping costs are based on the weight/size of your order and the distance it travels. We partner with multiple delivery companies to offer competitive rates.
Delivery Options
Curbside Delivery
Large shipments are secured to a pallet and delivered to your address. The shipping company coordinates delivery dates and times, and the shipment is left curbside.
To the Door
Shipments are left on or near your doorstep. You can manage delivery options online using your tracking number.
More Shipping Options
Expedited and upgraded shipping options are available. Contact your flooring consultant or call 866-416-6388 for details and pricing.
Delivery Expectations
- Someone must be present to inspect and sign off on the delivery.
- For curbside delivery, the driver will not unload the shipment into your home.
- Report any damage or missing pieces on the proof of delivery and take photos or videos. Then contact us at 866-416-6388.
Tips for a Great Shipping Experience
- Inspect your order carefully upon delivery and note any damages or missing products.
- Confirm the number of boxes matches your receipt.
- Take photos of the delivery.
- Note any damaged boxes.
We value your satisfaction and are here to assist with any questions or issues. Call us at 866-416-6388 for support.
