Shipping & Delivery
We are committed to providing a seamless, transparent, and reliable delivery experience from the moment you place your order to the time it arrives at your door.
Transparent at Every Step
Real-time updates and clear communication from order to delivery.
Reliable & On-Time
We work with trusted partners to deliver when promised.
Packed with Care
Every order is carefully packed and inspected before it ships.
Customer Focused
Your satisfaction is our priority — before, during, and after delivery.
Shipping & Delivery Details
Standard Curbside Delivery
Best for smaller orders and customers with help on-site.
5–7
Business Days
What's Included
- Real-time tracking
- Pre-delivery contact
- Delivery updates
- Curbside drop-off
Delivery is made to the curb at your address. Please plan to have help available to move items inside.
Schedule Your Delivery
As soon as you receive your tracking information, call the carrier to schedule your delivery appointment. Booking early gets you the window that works best for you and helps your order arrive on time.
Watch for your tracking notice
We'll send it by email or text as soon as your order ships.
Call the carrier right away
The carrier's name and phone number are on your tracking notice.
Confirm your date and window
Pick a time when someone will be home to receive the delivery.
Your Order, Step by Step
Order Placed
You place your order on our website or with our team.
Order Confirmed
Your order is reviewed, verified, and confirmed.
Order Prepared
Items are picked, inspected, and securely packed.
Departs Facility
Your order leaves our facility and tracking begins.
In Transit
Your order is on the way, with real-time tracking and updates.
Delivery Scheduled
Call the carrier with your tracking number to book your delivery window.
Out for Delivery
The driver is en route and your delivery window is confirmed.
Delivered
Your order arrives and you sign the proof of delivery.
Support & Resolution
Any issue after delivery? Call us and we'll make it right.
Shipping, Explained
Shipping Coverage
We ship to any home or business within the United States. Small orders are shipped via FedEx or UPS ground, while larger orders (up to 8 ft. wide) are shipped LTL (Freight) with free liftgate service in most areas and curbside drop-off. Most orders arrive within 7 business days or less. You'll receive a tracking number via email before delivery, and tracking details typically update within 24-48 hours.
Enhanced Shipping Options
Quick Ship: Orders leave the warehouse in 1 to 3 business days.
Next Day Ship: Orders placed before 2 pm EST ship the same day or the next business day.
Free shipping options may be available for both Quick Ship and Next Day Ship, depending on product type and availability.
Shipping Cost Calculation
Shipping costs are based on the weight/size of your order and the distance it travels. We partner with multiple delivery companies to offer competitive rates.
Delivery Options
Curbside Delivery: Large shipments are secured to a pallet and delivered to your address. The shipping company coordinates delivery dates and times, and the shipment is left curbside.
To the Door: Shipments are left on or near your doorstep. You can manage delivery options online using your tracking number.
More Shipping Options
Expedited and upgraded shipping options are available. Contact your flooring consultant or call (866) 416-6388 for details and pricing.
Delivery Expectations
- Someone must be present to inspect and sign off on the delivery.
- For curbside delivery, the driver will not unload the shipment into your home.
- Report any damage or missing pieces on the proof of delivery and take photos or videos. Then contact us at (866) 416-6388.
Tips for a Great Delivery Experience
Before you sign: The driver will ask you to sign a proof of delivery sheet. Write any damage or shortage directly on that sheet before you sign it — this is what protects your claim.
Inspect your order carefully upon delivery and note any damages or missing products.
Confirm the number of boxes matches your receipt.
Take photos of the delivery.
Note any damaged boxes.
Questions or issues? Call us at (866) 416-6388.
Transparency
Clear communication builds trust.
Communication
You'll always know what's happening.
Customer Satisfaction
Delivering more than just products.
Delivering more
than just products.
Looking for the status of an order you already placed? Track your order.