Returns, Cancellation & Exchange Options
Flooring Inc family is elated to announce we now offer a 30-Day Money Back Guarantee to all of our customers in the United States and in Canada. This guarantee not only ensures your complete satisfaction, it provides a simple step by step process for you to return your order. You may return your product for any reason within 30 days of delivery and get a full refund. We make this super easy for you and here is all you need to do:
- The product must be returned in the same condition as when it arrived to you.
- The product must not have been installed, removed and then returned.
- Contact us to retrieve a RMA (Return Merchandise Authorization) number and return address.
- Contact the shipping company of your choice to schedule pick up and shipping. You are responsible for all return shipping costs.
After we have received your product and completed a quality inspection, we will immediately process your refund. This guarantee applies to all of our Flooring Inc family of products. Please contact us at 1-866-416-6388 or through CHAT or Email, to speak with a friendly customer support advocate, who will be more than happy to assist you.
**On custom made or special order products, this policy does not apply, unless the product is defective. These are specialized orders made to order. Unapproved returns may be refused upon delivery resulting in you to incur additional fees and return shipping costs. The inherent characteristics of flooring allow for some expansion and contraction and color shades may slightly vary. Due to this, we cannot accept returns for color and thickness variations unless the flooring is off more than 1 mm in thickness or if colors are substantially different. Returns over 30 days may incur up to a 20% restocking fee. With that said, we are always committed to your complete satisfaction, so please contact us at 1-866-416-6388 or through CHAT or Email, to speak with a friendly customer support advocate, who will be more than happy to explain your options with you.**
We make it our goal at Flooring Inc to provide the easiest shopping experience and the quickest lead times in the industry. We will do everything we can to help you make any changes to your order. To provide you the best shopping experience we ship many of our floor products ship the same or next business day, which means that if your order has already shipped, we may not be able to make the desired change without additional fees. All changes and cancellations must be done via phone, please call us at 1-866-416-6388