Frequently Asked Questions
Have questions? We're here to help. Can't find what you're looking for? Send us a message or call (866) 416-6388.
When did FlooringInc.com start?
FlooringInc.com launched in 2007. In 2024, we brought all our sites together into one FlooringInc.com superstore to make shopping even easier. Check out our About Us page for the full story!
What forms of payment are accepted?
We accept all major credit cards (Visa, MasterCard, Discover, American Express), PayPal, Amazon Pay, Flooring Inc. gift cards, and checks by mail.
Do you offer financing options?
Absolutely! With Affirm, you can pay over time with rates from 0–36% APR, subject to an eligibility check.
Do you price match?
Yes, we do! If you find the same item at a lower price from a qualifying retailer, we'll match it. Contact our team to find out how.
Do you offer military discounts?
Discounts are available for active-duty military and front-line workers. Give us a call at (866) 416-6388 to discuss your best offers.
What is the Estimated Ship Date?
This is when your product is expected to ship from our warehouse or one of our partners.
What if I need items fast?
Need it quick? Items labeled Next Day Ship will go out the next business day if you order by 2pm EST. Quick Ship items are out in 1–3 days, with most deliveries arriving within 3 days. See our shipping information for more.
What is your return policy?
We accept returns on items in original, resellable condition. Request a refund within 30 days by calling(866) 416-6388 or reaching out via chat or email. See details on our Money Back Guarantee page.
How do I check my order status?
You can check your order status by logging into your account and going to “My Orders,” or by entering your order details on our Track Order page.
How do I modify or cancel my order?
Call us right away. If your order has already started production or shipping, changes may involve fees, so be sure to act fast.
How do I contact Customer Service?
We're here to help! Call us at (866) 416-6388, email customerassistance@flooringinc.com, or chat with us during business hours.
How do I order free samples?
To order samples, visit any product page, pick your colors, and mix and match from different categories. Samples are free and ship free. Click “Order Free Samples” to add them to your cart. See our free samples page for details.
How can I get coupon codes or information on upcoming promotions?
Join our email list to stay in the loop on our latest deals, new arrivals, and helpful tips! Sign up in the footer below.
Do you offer benefits to Designers, General Contractors, Flooring Installers, or other Pros?
Yes! Check out our Pro Command program: verified businesses are enrolled automatically and get tier-based pricing, an assigned commercial specialist, and commercial samples.