Q) How long will my delivery take?
A) Orders shipped via FedEx will arrive about two days after they leave our warehouse. Most items shipped LTL will arrive within five days after leaving our warehouse.
Q) Will all of the product arrive at the same time?
A) Accessories may arrive separately from your flooring order. We try to time your order as closely as possible so that everything arrives on the same day, but we cannot always control it.
Q) Can you ship to ____?
A) We can ship your floor anywhere in the United States. To ship overseas, you can find a freight forwarder and we will ship your order to them directly.
Q) How will my floor ship?
A) Small orders ship FedEx or UPS Ground. Orders over 150 lb. ship LTL (by freight).
Q) How can I track my order?
A) Tracking is always provided by email before delivery. You'll receive a 24-hour call-ahead notification to schedule a delivery appointment.
Q) Flooring is heavy! How do I get it inside?
A) LTL includes liftgate service that will drop your pallets curbside. We suggest getting your installer or a few burly friends to help get everything inside.
Q) What if I want my flooring delivered inside?
A) No problem! Just talk to one of our customer service agents to get specialty delivery scheduled for a small fee.
Q) Why is shipping so expensive?
A) Many of our products come with free shipping. If shipping woes have you down, make sure to check those out. For other items, we work with our shipping teams to get you the best rate possible. If you want to ensure you're getting the most current shipping rates, feel free to call in and we'll be happy to create an updated quote.
