- Specialty Flooring
- Molding & Accessories
The Flooring Inc family is elated to announce we now offer a 30-Day Money Back Guarantee to all of our customers in the United States and in Canada. This guarantee not only ensures your complete satisfaction, it provides a simple step by step process for you to return your order. You may return your product for any reason within 30 days of delivery and get a full refund. We make this super easy for you and here is all you need to do:
After we have received your product and completed a quality inspection, we will immediately process your refund. This guarantee applies to all of our FLooring Inc family of products. Please contact us at 1-866-610-3638 or through CHAT or Email, to speak with a friendly customer support advocate, who will be more than happy to assist you.
**On custom made, made to order or special order products, this policy does not apply, unless the product is defective. These are specialized orders made to order. Unapproved returns may be refused upon delivery resulting in you to incur additional fees and return shipping costs. The inherent characteristics of flooring allow for some expansion and contraction and color shades may slightly vary. Due to this, we cannot accept returns for color and thickness variations unless the flooring is off more than 1 mm in thickness or if colors are substantially different. Returns over 30 days may incur up to a 20% restocking fee. With that said, we are always committed to your complete satisfaction, so please contact us at 1-866-416-6388 or through CHAT or Email, to speak with a friendly customer support advocate, who will be more than happy to explain your options with you.***