As the Coronavirus (COVID-19) pandemic continues to develop, we at IncStores will be making temporary adjustments to not only minimize the health risk to our team and their families, but to also ensure we are doing our part to slow the spread of the virus. Our people are important to us, and so are you.
The majority of our sales, IT, and marketing staff will be working from home for the foreseeable future. During this time our facility will be closed to walk-in customers. However, you can still contact members of these teams with our normal phone number and extensions (just be prepared to hear our kids playing or Baby Shark in the background). You can also reach out to us via email and Live Chat.
You might be wondering what's going to happen with orders. Shipping departments will continue with reduced staff on rotation and [delivery times may be longer than usual. Additionally, we have rolled out stringent cleaning/disinfecting measures to minimize any potential risks]. While we are going to do everything possible to minimize disruption to our customers, please bear with us if we begin to experience delays, as some states might require manufacturing to slow down or stop. If that happens, we will make sure to update our site with current lead times. We'll also reach out to you if delays occur after you place your order.
We're going to closely monitor the situation, and we may take additional measures as we continue to prioritize the health and safety of our team and community. Hopefully, things will return to normal quickly if we all do our part.
If you have any questions or concerns please do not hesitate to contact any of us here at IncStores. We will be glad to assist you as we continue to move forward.
Co-Founder / CMO
Tuesday, March 17, 2020